Shipping policy

All postage costs are calculated via the weight of each item and charged as per Australia Post's rates. 

All orders come with tracking. Express postage is an alternative service upon check out for an additional fee.

 

Just curious, how are shipping rates calculated?

All shipping rates are automatically calculated via Australia Post as per their current charges. This is based on the weight and size of your order, in addition to its proposed destination.

All domestic orders (Australia wide) are sent with tracking numbers and notifications. International orders offer tracked and non-tracked parcels depending on the option selected at check out.

Yo, I just placed an order (yay!) but the waiting game sucks. How long do I have to refresh my Australia Post app until my things arrive?

We get it. Once the dopamine wears off from your online shopping binge, there's nothing more painful than having to wait for your very own sweet mail day to arrive.

Cola the pug is the nominated Candy & Kitsch dispatch supervisor and runs a tight ship. All 'ready to ship' products are generally sent within 3-5 business days. Life sometimes gets in the way, but we'll be sure to keep you in the loop if any delays occur.

** Please keep in mind that pre-order listings have their own timelines as per their individual product listings. **

Once your order is shipped, Australia Post will provide relevant updates as your V(ery) I(mportant) P(ackage) sets off on its journey to its new home. Unfortunately, the Candy & Kitsch team are still without superpowers. Until Professor X turns up with some good news, the pugs and I are unable to control the speed of the post once orders have left our hot little hands/paws. Godspeed!

Generally speaking, stalking your postie is normally a 1-7 business day commitment Australia wide and up to 8 weeks for our international friends (yep, Australia is THAT far away).

 

The customer is responsible for all customs/duties fees, if applicable.

I don't want to pay for shipping. Do you offer in-person pickup instead?

Soz, dude. Because Candy & Kitsch operates from a home studio IRL interactions are a no go. Why? Because even though we love meeting all our amazing customers, providing our home address to the internet isn't a super smart move. #boundaries

If Candy & Kitsch are scheduled to take part in future markets and events, pick up may be offered at the venue/s.

My order arrived damaged. What do I do?

Please be aware that refunds/returns for lost or damaged stock is not mandatory. Candy & Kitsch does not take responsibility for lost or damaged orders (especially if tracking is not purchased). This is the responsibility of the postal system and a claim will need to be lodged via the necessary channels.

 

For more information, consult our FAQs or contact us directly.