Refund policy
Our Returns, Refunds and Exchanges Policy is valid for 30 days as of the original purchase date. This window of time covers the complete process of all applicable returns, refunds and exchanges. Unfortunately, anything that falls outside of this period does not qualify for a return, refund or exchange.
We don’t offer returns, refunds or exchanges due to a change of mind.
If you have received faulty stock a replacement, exchange, return (if appropriate) or a full refund can be issued. This is dependent on your preferred choice/stock on hand.
Please be aware that refunds/returns for lost or damaged stock is not mandatory. Candy & Kitsch does not take responsibility for lost or damaged orders (especially if tracking is not purchased). This is the responsibility of the postal system and a claim will need to be lodged via the necessary channels.
Customers are encouraged to reach out with any concerns they have at any given time. We will do our best to assist you with a tail wag and a smile.
Returns:
Returns of Candy & Kitsch goods must be delivered to us within 15 days of when the item(s) were postmarked as delivered to you. Return shipment costs are the responsibility of the customer. Returned goods must be delivered to us unused, unworn, in original packaging and in saleable condition. Otherwise, you may not be eligible for a refund.
Several types of goods are exempt from being returned.
Due to hygienic reasons, products such as earrings cannot be returned or exchanged.
Additional non-returnable items:
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Gift cards/vouchers
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Downloadable products
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Additional health/personal care items
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Seconds and sale items
To complete your return, we require a receipt or proof of purchase.
Shipping:
To return your product, all goods must be sent to the following postal address:
Candy & Kitsch
PO Box 228,
Hastings Retail,
VIC 3915,
Australia.
Return shipment costs are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
It is strongly recommended that all returns are shipped with tracking and insured. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for return and/or exchange may vary. This is out of our control and the responsibility of the postal system.
Refunds and/or Exchanges:
In times of unforeseen circumstances, sometimes our stock levels can fluctuate and result in overselling of products. This circumstance may result in an alternative product being offered or a refund of the unfulfilled item/s. This may also occur during custom order periods if designs do not pass the quality control stage of production.
There are certain situations where only partial refunds are granted: (if applicable)
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Any item not in its original condition is damaged or missing parts for reasons not due to our error
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Any item that is returned more than 15 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed. A credit will automatically be applied via the original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Late or missing refunds (if applicable):
If you haven’t received a refund yet;
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First, check your bank account again
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Then contact your credit card company, it may take some time before your refund is officially posted
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Next, contact your bank. There is often some processing time before a refund is posted
If you’ve done all of this and you still have not received your refund yet, please Contact Us.
Exchanges (if applicable):
We only replace faulty items due to production errors. Replacements and exchanges are dependent on your preferred choice/stock on hand that is of equal value.
For more information, consult our FAQs or contact us directly.
